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Plusnet Mobile - No Reward Card received

beccie
Newbie
Posts: 1
Registered: 3 weeks ago

Plusnet Mobile - No Reward Card received

Hello,

I ordered a new Plusnet Mobile account, ref: 2710470, on 12th March 2019, which had a £45 reward card.

I did not receive the card and then contacted Plusnet who advised I needed to contact Grassroots, as they manage the rewards.

I contacted Grassroots, but have not managed to progress the reward having sent numerous emails and a call, but they advise I will get a response, then do not follow it up. This has been going on since mid June.

Please can you provide the reward card or refund the same to my account?

Regards,

Beccie.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Plusnet Mobile - No Reward Card received

Hi @beccie 

 

Really sorry to hear this. 

 

I've double checked the order and it does appear that you should have received £45 cashback. 

 

I've sent a request over to our Ops team to chase this with Commercial. It can take up to 5 working days to get a reply, but we will update you as soon as we have it. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
ianjones
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Plusnet Mobile - No Reward Card received

hi there just wonderring if you can direct me to the site to active my reward card please

Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Plusnet Mobile - No Reward Card received

Hi @ianjones 

 

The card should come with all required information to do this - did you not get a letter/info leaflet in the same delivery? 

 

Kind Regards,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
ianjones
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Plusnet Mobile - No Reward Card received

yes i got all required info and have managed to do it now thanks :-)

Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Plusnet Mobile - No Reward Card received

Thanks for letting us know @ianjones 

 

Go buy yourself something nice Smiley

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team