Plusnet Mobile - No Reward Card received
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Plusnet Mobile - No Reward Card received
30-07-2019 1:31 PM
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Hello,
I ordered a new Plusnet Mobile account, ref: 2710470, on 12th March 2019, which had a £45 reward card.
I did not receive the card and then contacted Plusnet who advised I needed to contact Grassroots, as they manage the rewards.
I contacted Grassroots, but have not managed to progress the reward having sent numerous emails and a call, but they advise I will get a response, then do not follow it up. This has been going on since mid June.
Please can you provide the reward card or refund the same to my account?
Regards,
Beccie.
Re: Plusnet Mobile - No Reward Card received
30-07-2019 2:33 PM
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Hi @beccie
Really sorry to hear this.
I've double checked the order and it does appear that you should have received £45 cashback.
I've sent a request over to our Ops team to chase this with Commercial. It can take up to 5 working days to get a reply, but we will update you as soon as we have it.
Kind Regards,
MoR
Re: Plusnet Mobile - No Reward Card received
30-07-2019 3:22 PM
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hi there just wonderring if you can direct me to the site to active my reward card please
Re: Plusnet Mobile - No Reward Card received
30-07-2019 4:13 PM
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Hi @ianjones
The card should come with all required information to do this - did you not get a letter/info leaflet in the same delivery?
Kind Regards,
MoR
Re: Plusnet Mobile - No Reward Card received
30-07-2019 5:59 PM
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yes i got all required info and have managed to do it now thanks 🙂
Re: Plusnet Mobile - No Reward Card received
30-07-2019 6:01 PM
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Re: Plusnet Mobile - No Reward Card received
31-08-2019 9:40 AM
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Hello MoR,
Re: Plusnet Mobile - No Reward Card received
31-08-2019 9:20 PM
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Hello @beccie,
I am sincerely sorry we haven't received an update as of yet, however I have escalated this and should hear back after the weekend.
Apologies Beccie.
Re: Plusnet Mobile - No Reward Card received
09-09-2019 5:23 PM
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Hi,
This has taken an age, and not making any progress.
I'll be writing to your Chief Executive in order the office can escalate this issue on Thursday, unless this is resolved before then.
Thanks,
Beccie.
Re: Plusnet Mobile - No Reward Card received
09-09-2019 8:50 PM
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Hi @beccie, I'm really sorry for the lack of progress on this. I have sent a chaser email for you and we will update you as soon as we receive a response.
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