PlusNet customer services - all sorts of useless

[#1]

Trying to use my PlusNet mobile in Belgium and I get the same drivel about how they are unable to offer any assurances for other networks etc etc. If you want to cancel your plan, you speak to one person. If you want to request a refund for a mis-sold and utterly pointless data bolt-on, another team. You establish that the first person you spoke to didn't in fact do what you asked so you are told you need to go on hold back to the first team. I honestly will be glad to see the back of this network. I have plenty of colleagues on Voda/EE/O2 and all of their phones have worked fine in Belgium this week, just not my awful PlusNet one. Funny that! 

[#2]

I should add, this was just data and not calling or texting, which worked fine. I understand it in remote places etc but modern cities like Brussels and the networks that are available here seem perfectly able to cope with the demand for data from roamers like myself, albeit not if one is using PlusNet. 

[#3]

Hi @AsYouLikeIt and welcome to the forums!

Please accept my apologies for the issue with your mobile data while in Belgium.

I'm afraid our customer services team and cancellations/sales teams are two separate departments therefore, you may need to speak to each on individually dependent on the support required. However, I do appreciate it would be easier if these were all one team.

Are you able to provide us the mobile provider that your phone connects to when in Belgium? We can then try to find more information on the reason behind you not being able to connect to the internet.

Thank you.

[#4]

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@Jubby wrote:

Hi @AsYouLikeIt and welcome to the forums!

Are you able to provide us the mobile provider that your phone connects to when in Belgium? We can then try to find more information on the reason behind you not being able to connect to the internet.

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... and give 3 detailed examples of it failing to work (location, network trying to connect to, phone used, did the sim work in a different phone ...)

... and then wait 7 days (5 working days) before you can even start chasing PN for a reply

..... at which stage you will be asked for three more examples from within the 2 days prior to you chasing them

I think that's an accurate summary of the process and SOME of the info required to progress an issue ..