PlusNet Porting issues - email the CEO Andy Baker
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Re: PlusNet Porting issues - email the CEO Andy Baker
28-02-2017 11:41 AM - edited 28-02-2017 11:42 AM
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Same problem here, porting from VF, request made on 2nd Feb and I'm still waiting!
I've not received any indication of when or if the port will ever take place, my PM's and forums posts are now pretty much ignored, phone calls are responded to in a friendly but ultimately pointless manor, just saying it will be completed 'soon'.
That's the worst part, if I was at least given an estimated completion date, I wouldn't have to keep chasing, if I know its going to take another 6 months then I'm off, but I keep being told it'll be done soon. Very annoying.
Re: PlusNet Porting issues - email the CEO Andy Baker
02-03-2017 9:16 AM
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Well, a day after emailing Andy Baker I received a call from the Plusnet Mobile Complaints Department.from a very positive lady who gave me an explanation why my port is not routine. The number in question started life with O2, before being ported to Vodafone, which apparently requires the involvement of O2 in porting the number onwards.
I was promised that my issue is being treated as a high priority and, to cut a long story short, when I made my regular evening call to the ported number, it connected so, finally, we have a resolution.
So, thanks to Plusnet for finally resolving this. I would be even happier had I not had to endure so many broken promises and so much music-on-hold pursuing this.
Re: PlusNet Porting issues - email the CEO Andy Baker
02-03-2017 9:23 AM
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Coincidentally, my port completed yesterday too.
Four weeks to complete a number transfer is the longest I've ever had to wait, perhaps its an MVNO priority issue as they don't actually own the network.
Anyway, thanks to plusnet for getting it sorted in the end.
Re: PlusNet Porting issues - email the CEO Andy Baker
15-06-2017 1:10 PM
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Re: PlusNet Porting issues - email the CEO Andy Baker
15-06-2017 1:42 PM
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Welcome to the forums.
It is very unlikely that Mr Baker will see your post. If you do wish to contact him then I would suggest you go to the website http://www.ceoemail.com and retrieve his details from there. Just search for Plusnet.
In addition, the official complaints procedure is detailed here https://www.plus.net/help/legal/complaints-code-of-practice/
For future reference a link to it is shown at the bottom of every webpage as "Complaints Code of Practice"
Re: PlusNet Porting issues - email the CEO Andy Baker
15-06-2017 1:54 PM
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Thanks for your reply, I have indeed sent the email to Mr Bakers email including my full contact details. Alas no reply from him or his team yet, but what's new when customer services managers don't bother calling back with any urgency if at all.
Re: PlusNet Porting issues - email the CEO Andy Baker
15-06-2017 6:15 PM
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Promised a phone call from a manager this Afternoon, its now 1815hrs alas no phone call. To make matters worse they have cancelled the service on one of my accounts. Looks like they have now managed to loose both my numbers.
Re: PlusNet Porting issues - email the CEO Andy Baker
20-11-2017 6:22 PM
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Re: PlusNet Porting issues - email the CEO Andy Baker
20-11-2017 6:43 PM
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Sorry to hear this Roddy, this shouldn't be the case at all.
Please Private Message me with some identifying information and I can get this sorted.
Re: PlusNet Porting issues - email the CEO Andy Baker
30-11-2017 11:07 PM
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Hi @DavidL,
Did you manage to resolve your problem as I'm in the same situation and not sure what to do?
Thanks
Re: PlusNet Porting issues - email the CEO Andy Baker
01-12-2017 6:04 AM
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Hi Trez 10
Sorry to say the number was lost forever, PlusNet claimed that the number cannot be recovered once it has been changed.
The situation was resolved by way of compensation but it doesn't sound like this part of PlusNet's service has improved.
Regards
DavidL
Re: PlusNet Porting issues - email the CEO Andy Baker
01-12-2017 8:17 AM
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Re: PlusNet Porting issues - email the CEO Andy Baker
05-12-2017 1:42 PM
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At work we have done a wholesale port of our mobile numbers from O2 to BT (EE). We had a lot of the same problems people here have reported with moving to Plusnet. Because we have a lot of phones and some switched on people, we discovered the problem was in BT's number migration process. Basically, they created dummy accounts to which the old O2 numbers got ported first. Then these got moved to replace the new BT numbers and the dummy accounts were deleted. However, this internal move often failed leaving the old number partially working or dead and the missing bits lost. It took months to sort out. It might be that a similar process is used to port numbers to Plusnet...
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