Plus net mobile reset voicemail to default greeting
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Plus net mobile reset voicemail to default greeting
07-03-2017 10:26 PM
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How do I reset voicemail greeting back to the default greeting?
Re: Plus net mobile reset voicemail to default greeting
08-03-2017 10:42 AM
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Hi Linda,
Thanks for getting in touch with us.
You can reset your voicemail greeting message back to default by inputting the code **004*+447870020555*11*30# OR **004*07870020555*11*30# depending on your handset, into your dial screen.
- Rebeka
Re: Plus net mobile reset voicemail to default greeting
08-03-2017 11:22 AM
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Hi, I have tried that already but still get greeting with my name. I want to reset it back to the plusnet default greeting.
Re: Plus net mobile reset voicemail to default greeting
08-03-2017 11:33 AM - edited 08-03-2017 11:34 AM
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Hi Linda,
I'll be able to look into this further for you If you could send me a private message, as I'm unable to discuss account specifics on a public forum due to data protection.
- Rebeka
Re: Plus net mobile reset voicemail to default greeting
16-03-2017 1:21 PM
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Hi
I have the same problem too. I switched to Plusnet mobile recently and assumed voicemail would be automatically switched on. I realised after missing some calls that it wasn't and couldn't find a way to activate it. I tried calling the voicemail number (555) thinking I might need to turn it on there, but the only option it gave me was to record my own message! I didn't want to do that so now have a blank voicemail message and no way to change it back to the default greeting.
I spoke to Customer Service via the online chat facility and they were unable to resolve this, so I am waiting for a call back once the Operations Team have looked into it (which could take five working days).
I am beginning to wonder whether I made the right choice switching to Plusnet and I'm glad I'm only on a 30 day contract! Turning voicemail on and off and between a default and customised greeting should be easily done by the customer and not require a call to Customer Services.
Re: Plus net mobile reset voicemail to default greeting
20-03-2017 10:25 PM
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I tried both of these sets of codes and neither seem to have been accepted. Something about MMI codes.
Re: Plus net mobile reset voicemail to default greeting
24-03-2017 8:10 AM
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Good morning Spence,
If you would like to send me a private message, I'll be more than happy to take a look into this for you.
- Rebeka
Re: Plus net mobile reset voicemail to default greeting
14-04-2017 11:32 PM
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Re: Plus net mobile reset voicemail to default greeting
15-04-2017 7:40 AM
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Hi Dchinery,
You can reset your voicemail greeting message back to default by inputting the code **004*+447870020555*11*30# OR **004*07870020555*11*30# depending on your handset, into your dial screen.
- Rebeka
Re: Plus net mobile reset voicemail to default greeting
31-07-2017 12:32 PM - edited 31-07-2017 1:00 PM
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I have an iphone and I am having this trouble, I have just joined and want the default plusnet voicemail. It shouldnt be this complicated!
When I first called to listen to a voicemail that was left, it insisted I set up a message of my own. I have called customer services and given information that did not work #21#, I have also tried typing both numbers into my handset and neither worked as well as 'live chat' who said to try
**004*+447870020555*11*30#
**61*+447870020555*11*30#
**61*07870020555*11*30#
again none have worked. This is so frustrating and should not be this complicated!
Re: Plus net mobile reset voicemail to default greeting
07-08-2017 9:54 AM
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I have exactly the same issue. I spent an hour on live chat with customer support who told me to type in those codes, none of which worked. At the end of the chat, the operator said it was my handset setting, and nothing to do with Plusnet. This is completely %^&* as I had the same handset on EE without any problems. The voicemail greeting message is set by the operator, not the handset!!!
Plusnet, come on, this is ridiculous... How do we change this?
Re: Plus net mobile reset voicemail to default greeting
08-08-2017 1:49 PM
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I'm convinced we'll be able to get this sorted for you, but we'll need to investigate on a case-by-case basis
If you could either PM myself, RebekaPreston or any of the other staff on here we'll be more than happy to look into things for you.
Re: Plus net mobile reset voicemail to default greeting
06-11-2017 10:54 PM
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Hi,
I have this exact issue too. When I tried to access my voicemail for the first time I had no choice but to record a greeting which I really didn't want to do. Now I can't get back to the default greeting.
I've tried the number suggested in these posts but they simply don't work. Please please please tell me how to reset my voicemail greeting back to the default greeting?
I have an iphone SE if that makes a difference.
Many Thanks
Rob
Re: Plus net mobile reset voicemail to default greeting
07-11-2017 9:42 AM
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Hi robsurman!
Thanks for taking the time out to get in touch with us!
If you could send me a Private Message, I can access your account and take a look into this for you.
- Rebeka
Re: Plus net mobile reset voicemail to default greeting
11-11-2017 8:28 PM
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Yes, me too !! It is as bad as EE, the only good thing about plusnet is that it's cheaper. Vodaphone is looking like a good option
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