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Please reimburse my closed mobile account

Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Please reimburse my closed mobile account

I cancelled my second mobile account in January but I'm still receiving monthly emails asking me to view my latest bill.

I know there is nothing to pay but it's a closed account for goodness sake. Also please reimburse the credit. Not sure why it was credited to the account after it was closed.

 

 

8 REPLIES 8
RobC
Pro
Posts: 1,126
Thanks: 96
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Registered: ‎03-12-2016

Re: Please reimburse my closed mobile account

Don't worry, that credit (for unused days if you ported out?) will just vanish if my experience is anything to go by

 

EE is just getting around to refund its ongoing abuses err  errors  on customers of the EE billing systems

... again.

I assume plusnet might do the same - but wouldn't hold my breath as its taken EE two years and investigations ... again.

 

 

My account still wasn't closed even after the credit just vanished - presumably in some PN system 'clean up' of money it hasn't paid customers back.

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
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Registered: ‎22-01-2018

Re: Please reimburse my closed mobile account

Hello Guy,

 

I am sorry to hear  this and would be happy to look into this further for you. Please can you private message me your full name and address including postcode.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: Please reimburse my closed mobile account

PM sent yesterday

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: Please reimburse my closed mobile account

Hello @Mayfly,

 

I have responded to your private message. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: Please reimburse my closed mobile account

Replied to you Sammy via pm.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
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Registered: ‎21-04-2017

Re: Please reimburse my closed mobile account

Thanks, Sammy's currently out of the office today so I'll pick this up on her behalf and send you a PM back shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mayfly
All Star
Posts: 1,560
Thanks: 425
Fixes: 1
Registered: ‎04-06-2009

Re: Please reimburse my closed mobile account

Replied

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Please reimburse my closed mobile account

Thanks, I'll reply shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet