Please put the mobile number on your emails
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Please put the mobile number on your emails
04-06-2017 11:15 AM
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I have several PlusNet mobile contracts and when I receive emails about billing or approaching SmartCap limits there is no mention of the phone number or account user name so it's not obvious which account the email is referring to. When I receive alerts about SmartCap I have to log into each account separately to find which account has used up all the data. Please just put the phone number and/or account user name on your emails!
Re: Please put the mobile number on your emails
05-06-2017 1:42 PM
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Thanks for getting in touch and I apologise for the confusion this has caused. We appreciate all feedback as this only allows us to improve as a network provider. The points you've raised are extremely helpful and I'll certainly pass this across to the relevant department to review- hopefully this is something we can implement in the future. -Ashleigh
Re: Please put the mobile number on your emails
05-06-2017 5:23 PM
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eg: 07410_123456@gmx.com.
Re: Please put the mobile number on your emails
21-08-2017 1:16 PM
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Nice to see that the mobile number is now on the Smart Cap warning email - thanks!
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