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Plan usage data out of date

PeteIOW
Hooked
Posts: 9
Thanks: 1
Registered: 14-12-2016

Plan usage data out of date

On my online account, the 'Current Usage' shows as between October and November 2016. I checked to see if this was just my account, but on my wife's Plusnet Mobile account, it shows her 'Current Usage', as between March and April 2016 !

 

Does anyone know why this should be ?

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Plan usage data out of date

Hi PeteIOW,

Thanks for getting in touch with us. Your usage should refresh in your 'My Account' on your bundle refresh date; I apologise if this hasn't been the case for you. 

We're due a new update for the 'My Account' feature which will be released this month, so a fix will be implemented for any hiccups you're experiencing with this. 

Hope this helps!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
PeteIOW
Hooked
Posts: 9
Thanks: 1
Registered: 14-12-2016

Re: Plan usage data out of date

Hi Rebeka

 

By " bundle refresh date ", do you mean a date each month ?

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Plan usage data out of date

Hi PeteIOW,

Yes, your bundle refresh date is the same date every month, this is when your allowance will refresh and revert back to 0. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
PeteIOW
Hooked
Posts: 9
Thanks: 1
Registered: 14-12-2016

Re: Plan usage data out of date

OK, Thanks Rebeka, hopefully the update will fix this issue.

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Plan usage data out of date

You're welcome. 

If there's anything you need in the meantime, don't hesitate to drop us a message and we'll do our best to help. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
brightonbelle
Dabbler
Posts: 21
Thanks: 8
Fixes: 1
Registered: 02-12-2016

Re: Plan usage data out of date

I'm getting this too.

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brightonbelle
Dabbler
Posts: 21
Thanks: 8
Fixes: 1
Registered: 02-12-2016

Re: Plan usage data out of date

Update: seems to be correct now.

PeteIOW
Hooked
Posts: 9
Thanks: 1
Registered: 14-12-2016

Re: Plan usage data out of date

Hi brightonbelle,

It must be a slow process, mine still says October - November 2016 for usage.