Plan usage data out of date

[#1]

On my online account, the 'Current Usage' shows as between October and November 2016. I checked to see if this was just my account, but on my wife's Plusnet Mobile account, it shows her 'Current Usage', as between March and April 2016 !

Does anyone know why this should be ?

[#2]

Hi PeteIOW,

Thanks for getting in touch with us. Your usage should refresh in your 'My Account' on your bundle refresh date; I apologise if this hasn't been the case for you. 

We're due a new update for the 'My Account' feature which will be released this month, so a fix will be implemented for any hiccups you're experiencing with this. 

Hope this helps!

- Rebeka 

[#3]

Hi Rebeka

By " bundle refresh date ", do you mean a date each month ?

[#4]

Hi PeteIOW,

Yes, your bundle refresh date is the same date every month, this is when your allowance will refresh and revert back to 0. 

- Rebeka 

[#5]

OK, Thanks Rebeka, hopefully the update will fix this issue.

[#6]

You're welcome. 

If there's anything you need in the meantime, don't hesitate to drop us a message and we'll do our best to help. 

- Rebeka 

[#7]

I'm getting this too.

[#8]

Update: seems to be correct now.

[#9]

Hi brightonbelle,

It must be a slow process, mine still says October - November 2016 for usage.