Phone not making calls in USA on Plusnet while on T Mobile

[#1]

Folks Hope you can help please? I am in the USA on vacation from the UK and have had the text from Plusnet to say charges apply. Phone has selected T Mobile as local provider so looks like I am connected but for some reason I don’t have data & cannot make calls (just get cut off with two beeps). Have tried all things like international codes & switch on / off etc.  Using public Wi-Fi for this message. Any suggestions on how I fix please?  Phone worked fine when on vacation in Portugal recently….My wife is with 3 and on T mobile with same phone set up in USA and has no issues whatsoever.Thanks D

[#2]

Best buy a local carrier SIM.

[#3]

Hi @Metcd,

I'm really sorry to see your mobile doesn't work in the USA.

I can help with this and I've just messaged you back via Twitter now.

[#4]

Hi Anoush, I’m having the same problem. Please can you help me too? Thanks!

[#5]

Hi @hblossombridal 

It looks like Adam's messaged you back on Twitter about this last Saturday.

Feel free to get back to him there or drop me a private message.

When private messaging, could you provide a link to this thread? Our staff PM’s go through a centralised system, so I may not personally message you back, but there’s a good chance I may do as there’s only a few of us from the team who help out on our Community Forums.