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Person I am phoning only hears every other word.

buttonbothy
Newbie
Posts: 2
Registered: ‎30-03-2023

Person I am phoning only hears every other word.

Been having this problem for months now since our local mast was out of action for a couple of days. When making calls or receiving them I can hear the other person fine, but they can only hear every other word I say. The phone doesn't seem to be the problem as whatsapp voice calls work fine. I know 3 other people using plusnet mobile having the same problem in my area. Any one got any idea what's going on and how to sort it? Many thanks

Alison

3 REPLIES 3
Chilternphil
Dabbler
Posts: 18
Thanks: 10
Registered: ‎09-04-2016

Re: Person I am phoning only hears every other word.

I know it's a cliche but it might work. Turn the phone off and restart. It cleans up some stored data and makes it reload some settings. At least its easy to try.

buttonbothy
Newbie
Posts: 2
Registered: ‎30-03-2023

Re: Person I am phoning only hears every other word.

Thanks but have tried all the obvious things, turning off, removing sim, using a different phone, it seems to be the sim is the issue.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Person I am phoning only hears every other word.

Hi @buttonbothy I've just sent you a PM please drop me a reply when you can. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team