Payment went to Smart Cap, not to pay bill

[#1]

Hi there everyone,

I usually pay me bill at the beginning of the month with a credit card so I can get the rewards. This as always worked fine (i.e., no double payments, nor direct debits being taken after the CC payment went through, etc.).

This month I did the same, but instead of going to pay the bill the credit card payment seems to have gone to the Smart Cap allowance. I.e., my smart cap is X and after the payment is now X+Y (Y being what I paid for the bill). This has happened of my 2 numbers that I have with Plus Net.

As this happened before to someone else? Should I be concerned, or things will eventually sort themselves out?

Cheers!

[#2]

Hi @mikex163

This seems like an odd one - could you pop your details across via a PM and I'll take a look at this for you?

I'll initially need your full name and address, your mobile number and confirmation that you're the account holder - once I've located your account I'll run you through security and be able to investigate this further for you.

Best wishes

Dave

[#3]

Thanks @RandallFlagg 

PM has been sent

[#4]

And responded