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Pay as you go sim has gone up 100%

Dabbler
Posts: 11
Registered: ‎26-11-2018

Pay as you go sim has gone up 100%

We have a pay as you go sim that’s been costing £6 a month, we don’t use data mainly texts and a few phone calls. We have had no contact from plusnet apart from the text message saying your now taking £12 a month out of the bank. 

Has anyone else had this ?

Is it even legal to double someone’s bill without notification ?

to top it all off suddenly we can’t send text messages ! Tried numerous things and we have full signal too.

thanks in advance 

Richard 

9 REPLIES 9
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Pay as you go sim has gone up 100%

Hello @Julesdby

 

I am deeply sorry to hear about the double charge invoice you have received.

 

Can you please send me a Private Message with the following details, so we can have a look into your account.

 

- Your full name

- Your full home address, including your postcode

- Your mobile number

 

Once you have done this, comment on this thread so we can continue to assist you with this matter.

 

Many thanks.

Dabbler
Posts: 11
Registered: ‎26-11-2018

Re: Pay as you go sim has gone up 100%

PM sent

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Pay as you go sim has gone up 100%

Hello @Julesdby

 

I have responded to your PM.

 

Please check your inbox, once you have responded, please comment on this thread.

 

Many thanks.

Dabbler
Posts: 11
Registered: ‎26-11-2018

Re: Pay as you go sim has gone up 100%

Response sent

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Pay as you go sim has gone up 100%

Hello @Julesdby I have responded to your PM.

 

Thank you.

Dabbler
Posts: 11
Registered: ‎26-11-2018

Re: Pay as you go sim has gone up 100%

Hi thanks for clearing up bill problem, however we still are having trouble sending texts again. I have pm’d you

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Pay as you go sim has gone up 100%

Hi @Julesdby

 

Are you receiving any specific notifications when trying to send messages?

 

We can't see any issues from our end or restrictions.

 

Kind Regards

Dabbler
Posts: 11
Registered: ‎26-11-2018

Re: Pay as you go sim has gone up 100%

It just says message failed to send and saved to saved folder 

I will try restarting it again see if that clears it

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Pay as you go sim has gone up 100%

No worries @Julesby,

Please let us know how you get on with this.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team