Pay as you go sim has gone up 100%

[#1]

We have a pay as you go sim that’s been costing £6 a month, we don’t use data mainly texts and a few phone calls. We have had no contact from plusnet apart from the text message saying your now taking £12 a month out of the bank. 

Has anyone else had this ?

Is it even legal to double someone’s bill without notification ?

to top it all off suddenly we can’t send text messages ! Tried numerous things and we have full signal too.

thanks in advance 

Richard 

[#2]

Hello @Julesdby

I am deeply sorry to hear about the double charge invoice you have received.

Can you please send me a Private Message with the following details, so we can have a look into your account.

- Your full name

- Your full home address, including your postcode

- Your mobile number

Once you have done this, comment on this thread so we can continue to assist you with this matter.

Many thanks.

[#3]

PM sent

[#4]

Hello @Julesdby

I have responded to your PM.

Please check your inbox, once you have responded, please comment on this thread.

Many thanks.

[#5]

Response sent

[#6]

Hello @Julesdby I have responded to your PM.

Thank you.

[#7]

Hi thanks for clearing up bill problem, however we still are having trouble sending texts again. I have pm’d you

[#8]

Hi @Julesdby

Are you receiving any specific notifications when trying to send messages?

We can't see any issues from our end or restrictions.

Kind Regards

[#9]

It just says message failed to send and saved to saved folder 

I will try restarting it again see if that clears it

[#10]

No worries @Julesby,

Please let us know how you get on with this.

Thank you.