PLUSNET is a Joke!!

[#1]

I am still enjoying Plusnet's 'pain-free' Number porting. 

I can't even access my VPN to work. I can see some people waiting for last 14 days to complete porting.

This company is a Joke!! How can they call them selves a service provider?

[#2]

Hi there,

I'm really sorry that your mobile doesn't work after porting to us.

I've passed your account details onto the relevant team to investigate further and fix.

As soon as I know more I'll let you know.

[#3]

Hi @Bino

Can you check if your mobile works now? Should be fixed for you. 

Let me know how it goes.

[#4]

Yes its working now after more than a week no service.

But I promptly got bill  for that period!

[#5]

Thanks for getting back to us @Bino I'm so pleased it is now working. I'm very sorry for the downtime you incurred. If you can please pop me over a private message (to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread) with the following details, I'll look at getting a credit added for the downtime for you:

- Your full name

- Your mobile number
- Characters 1 & 6 of your childhood hero
- The last 2 digits of both the bank account number & sort code

Many Thanks.