PDP Authentication Failure mobile data
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PDP Authentication Failure mobile data
28-06-2018 11:06 AM
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Received my plusnet sim yesterday. Installed in iPhone and I can see plusnet 3G or E but no data, gives PDP authentication error. Also gives Not Subscribe to Mobile Data Service. I have checked SIM on three iPhone and one Android phone and same error. It's NOT apple issue. It's PlusNet issues so please solve this issue or you will loose customer for this.
Kind Regards,
Re: PDP Authentication Failure mobile data
29-06-2018 8:42 AM
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Hi MS007,
I'm sorry to hear you're experiencing issues with your data service. Can you please try re-booting the handset, ensuring that the SIM has been removed when doing so.
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
thanks,
- Rebeka
Re: PDP Authentication Failure mobile data
29-06-2018 10:51 AM
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Hi Rebeka,
Still same issues. Could you please escalate this issue for me. I am really not happy as it's affecting my daily work and getting stress. I have done all workaround but no luck. I have another PlusNet SIM contract and it's work without any issues so it's not phone issues. It's 100% my new contract SIM issues.
Please fix my issues.
I don't want to regret switching my provider from Vodafone to PlusNet.
Kind Regards,
Re: PDP Authentication Failure mobile data
29-06-2018 11:48 AM
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Re: PDP Authentication Failure mobile data
04-07-2018 8:56 PM
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Hi Rebeka
I have exactly same issue.
Have an iPhone (which I think has problem re manual reset of settings) and need assistance please. I have tried restore of network settings but to no avail.
Thanks
Re: PDP Authentication Failure mobile data
04-07-2018 9:31 PM
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Re: PDP Authentication Failure mobile data
05-07-2018 8:08 AM
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Re: PDP Authentication Failure mobile data
05-07-2018 8:21 AM
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Hi throughball,
Thanks for getting in touch with us!
I would advise to delete any previous network profiles that could be stored on the handset. You can do this by the following:
Settings > General> Scroll to the bottom and open Profiles > Select the profile you wish to remove and tap Delete Profile.
- Rebeka
Re: PDP Authentication Failure mobile data
05-07-2018 8:25 AM
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Hi Bego,
I completely understand your frustrations with regards to lack of data, but I must advise, that our SIM cards are provided for personal use and we don't support use for a business.
Having said this, I'll still be more than happy to help.
If you could please send me a Private Message, I can look into this for you.
- Rebeka
Re: PDP Authentication Failure mobile data
05-07-2018 8:32 AM
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Hi Mucknfuddle,
I'm sorry to hear you're experiencing issues with mobile data and I can assure you that we will do our best to help.
I must advise however, that the Community is not an instant messaging platform therefore, there may a pause in responses from the mobile staff.
If this happens, the staff will always pick it back up and respond as and when they can.
If you do require an instant response, I would advise to give us a call on 500 free from your SIM, or catch us on our Live Chat feature.
Rest assured, Mike will pick this back up and respond in due course.
- Rebeka
Re: PDP Authentication Failure mobile data
05-07-2018 9:45 AM
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Hi,
tried all your suggested fixes.
also tried as suggested by Plusnet:
put handset in airplane mode
remove sim
leave 5 minutes, same result.
The handset works fine with a vodaphone sim.
Re: PDP Authentication Failure mobile data
05-07-2018 9:52 AM
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Re: PDP Authentication Failure mobile data
05-07-2018 9:57 AM
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Hi Rebeka
There isn't an option of Profiles on my iPhone 6 (under Settings > General> Scroll to the bottom and open Profiles >).
I also attempted the other suggestions (removal of SIM and reset of network preferences), neither of which works.
Next options?
Thanks
Re: PDP Authentication Failure mobile data
05-07-2018 10:13 AM
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Hi @Mobileprob, @Mucknfuddle and @throughball,
Can you please follow this guide:
(1)
- Turn the handset off
- Take the SIM card out
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset back on again
It's important to remove the SIM from the handset entirely, to allow it to disconnect and establish a new connection to the network upon re-boot.
(2)
Reset network settings:
Tap Settings > General > Reset > Reset Network Settings.
(3)
Delete old network profiles:
Settings > General > Profiles > Select the profile you wish to remove and tap Delete Profile.
(4)
Check for any issues by popping over to the following link and inputting your postcode:
https://myaccount.ee.co.uk/networkchecker/checkservice
(5)
Manually disconnecting from the network:
Can you please try manually searching for a network and if given an option, attempt to connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.
(6)
Ensure handset isn't set to allow for 3G only.
(7)
Try the SIM in another handset that is unlocked to all networks.
(8
Delete any old APN settings and insert the following:
Android
Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN
Without changing any other settings, type in the following info:
Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135
MMS Port: 8080
Authentication type: PAP
APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *
Tap Menu, then Save
To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.
Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.
(9)
iPhone
Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
Without changing any other settings, type in the following info:
For Mobile data:
APN: everywhere
Username: eesecure
Password: secure
For MMS:
APN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135:8080
MMS Max Message Size: 1048576
Tap the left arrow at the top three times, then press the home button.
Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.
(10)
Check for any updates and ensure the handset has been updated to the latest software.
If the issue persists following this, please send myself or any other mobile staff member a Private Message with the following information and we can look into this further.
- A list of all the troubleshooting steps tried
- Which carrier setting is stored on the handset
- Plusnet mobile number
- Plusnet account number
- Latest version of your IOS/Android software
Thanks,
- Rebeka
Re: PDP Authentication Failure mobile data
05-07-2018 10:42 AM
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Turn the handset off
Take the SIM card out
Leave it for a couple of minutes
Replace the SIM card
Turn the handset back on again
It's important to remove the SIM from the handset entirely, to allow it to disconnect and establish a new connection to the network upon re-boot.
Did this 3 times now
(2)
Reset network settings:
Tap Settings > General > Reset > Reset Network Settings.
Also 3 times
(3)
Delete old network profiles:
Settings > General > Profiles > Select the profile you wish to remove and tap Delete Profile.
There is no profiles section so no profile was saved
(4)
Check for any issues by popping over to the following link and inputting your postcode:
https://myaccount.ee.co.uk/networkchecker/
No problems with network
(5)
Manually disconnecting from the network:
Can you please try manually searching for a network and if given an option, attempt to connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.
Also tried this , no change
(6)
Ensure handset isn't set to allow for 3G only.
It’s set for 4g
(7)
Try the SIM in another handset that is unlocked to all networks.
Tried in my unlocked 6s Plus, same issues
(8
Delete any old APN settings and insert the following:
Android
Go to Menu > Settings > Wireless & Networks (or More) > Mobile Networks > Access Point Names > Menu > New APN
Without changing any other settings, type in the following info:
Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135
MMS Port: 8080
Authentication type: PAP
APN type: If there's a choice, choose internet+mms. If the keyboard appears, type *
Tap Menu, then Save
To start your new APN, make sure the line is ticked or the radio button is lit by tapping on it.
Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it. That'll show your connection is working.
(9)
iPhone
Go to Settings > Mobile or Cellular > Mobile Data Network or Cellular Data Network > Access Point Names > Menu > New APN.
Without changing any other settings, type in the following info:
For Mobile data:
APN: everywhere
Username: eesecure
Password: secure
For MMS:
APN: eezone
Username: eesecure
Password: secure
MMSC: http://mms/
MMS Proxy: 149.254.201.135:8080
MMS Max Message Size: 1048576
Tap the left arrow at the top three times, then press the home button.
Check the notification bar for 4G, 3G, E or GPRS. That'll show your connection is working.
No option to put these settings in on iPhone 6s
(10)
Check for any updates and ensure the handset has been updated to the latest software.
It’s ios 11.4so it’s the latest
If the issue persists following this, please send myself or any other mobile staff member a Private Message with the following information and we can look into this further.
A list of all the troubleshooting steps tried
Which carrier setting is stored on the handset
Plusnet mobile number
Plusnet account number
Latest version of your IOS/Android software
Thanks,
I’ve tries this but have only had two replies so far, new sim supposed to be here 2 days ago, let’s see if it comes today and fixes this issue ....
- Rebeka
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