PAC "not working"

[#1]

I've ordered a new SIM only deal and want to port my existing number (also with PlusNet) to the new SIM.

I sent the PAC text and got a code back.

The new SIM has arrived, but I have also received an e-mail saying that PlusNet has been unable to port the number across because "some of the details you (I) provided were incorrect".

I called the help line number and asked what the problem was. The agent took all my details again and told me that the number could not be ported. I asked why and was told "because it doesn't work".

I asked what I could do about it and was told to get a new PAC, because the one I had had expired. The text with the PAC says it's valid until 11 February.

I asked how I could be sure that the new PAC would work and was told that "it will"

I sent another PAC request and got a reply that I couldn't have another PAC as I already have one.

What do I do next?

[#2]

UPDATE

A second call to the help line has solved this.

For future reference, the problem was that I was trying to port my number from one PlusNet account to another and this doesn't work.

The correct course of action, which I have now taken, was to change the tarriff on the existing account.

[#3]

Welcome to our Community Forums @morfadave 

I’m glad to see we’ve clarified and sorted that for you when you rang us. If there’s anything else you’d need help with, feel free to let us know.