Ordered 3 sim by accident

Zobob · ‎14-11-2022

Hello
I have tried to get a contract sim but everything i tried to order, it kept saying card payment error so after 3rd go I gave up. Few hours later I checked my bank and it took £30 of me so that is £10 each time.

Can anyone tell me how to cancel the other 2 sims please?

Thank you

willcutforth · ‎27-11-2020

Hey there @Zobob so sorry about the delay in getting back to you. We are so thin on the ground at the moment.

Were the other 2 payments just in pending? If so, the payments should have been returned. If you've ended up with 3 sims and it's not been refunded, please can I take 2 of the numbers from you and your full name? Can you send them over via PM? You should be able to do that as you have posted 5 times.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

Townman · ‎22-08-2007

Can a PM be “pushed” to this user please?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

willcutforth · ‎27-11-2020

@Townman done

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

Zobob · ‎14-11-2022

Very sorry for not getting back.

All got sorted now.

Many thanks

willcutforth · ‎27-11-2020

Awesome, glad it's all been sorted for you. Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team