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Oops! Something went wrong, please try again

RM1
Grafter
Posts: 29
Thanks: 3
Registered: ‎11-01-2017

Oops! Something went wrong, please try again

Attempted to login to the website yesterday with username/mobile number on various browsers and got the "Oops! Something went wrong, please try again" page.

https://www.plus.net/my-account/mobile/jsf/errors/ErrorCode500.xhtml

Reset the password yesterday and tried again with the same result.

Tried this morning with the same result.

I have phoned customer services and am getting a "reset link" sent and was told to use the username only when trying again.

Hopefully that will sort it.

7 REPLIES 7
RM1
Grafter
Posts: 29
Thanks: 3
Registered: ‎11-01-2017

Re: Oops! Something went wrong, please try again

It didn't work; and I've just been cut off by CS when calling back Embarrassed

Plusnet Help Team
Plusnet Help Team
Posts: 1,077
Thanks: 174
Fixes: 42
Registered: ‎09-10-2018

Re: Oops! Something went wrong, please try again

Thanks for your post, @RM1.

 

We're sorry to hear of these issues as well as our delayed response.

 

We can certainly investigate this for you. Can you please PM me:

 

-The mobile number in question

-Your name & confirmation that you are the account holder

-The full address including postcode

 

Thanks,

 

OP

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
RM1
Grafter
Posts: 29
Thanks: 3
Registered: ‎11-01-2017

Re: Oops! Something went wrong, please try again

Thanks for your reply - I have now replied to you by PM!

Mayfly
Pro
Posts: 1,256
Thanks: 141
Fixes: 1
Registered: ‎04-06-2009

Re: Oops! Something went wrong, please try again

I've always had a problem with logging on in Chrome for mobile but yesterday I also couldn't log on, on my tablet (android) and had problems with Edge. When I did get log on with Edge it spat me out due to inactivity when I was using it. I couldn't then log back in as it told me there was a problem and try later.

Plusnet Help Team
Plusnet Help Team
Posts: 599
Thanks: 106
Fixes: 31
Registered: ‎06-08-2018

Re: Oops! Something went wrong, please try again

Hello @RM1 I have sent you a private message, please check your response.

 

Once you have responded back, please comment on this thread so we can continue to assist you with your query.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
RM1
Grafter
Posts: 29
Thanks: 3
Registered: ‎11-01-2017

Re: Oops! Something went wrong, please try again

Thanks Dumbledore, I think OskarPapa is dealing with this now Smiley. Sent you a PM.

Plusnet Help Team
Plusnet Help Team
Posts: 599
Thanks: 106
Fixes: 31
Registered: ‎06-08-2018

Re: Oops! Something went wrong, please try again

Hello @RM1 I can see you have been updated with the matter and thank you for notifying me.

 

We will have your information kept aside as we are aware of the on-going issue where a handful of accounts are impacted with resetting/logging into their MyAccount using their details. Our supplier's LifeCycle is working on this matter. I do apologise for any inconvenience caused.

 

In the meantime, if you do need any assistance with your mobile account or need to check some information, feel free to ask for assistance via this support channel, we will be happy to help.

 

Many thanks.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team