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OPS Team - outstanding questions!

Superuser
Superuser
Posts: 6,778
Thanks: 858
Fixes: 55
Registered: 30-07-2007

OPS Team - outstanding questions!

I thought it might be useful to summarise the questions that have been escalated to the 'OPS team' for which we are STILL awaiting answers... ((In the forlorn hope that it might shame them into responding)

 

1) re updating of the PlusNet coverage map to reflect the lack of 800mhz band - 4 weeks

see https://community.plus.net/t5/Mobile/Mis-selling/td-p/1484494/page/2

 

2) regarding confirmation of which countries PN actually have roaming agreements with - 8 weeks

see https://community.plus.net/t5/Mobile/APN-settings-defaulted-to-ORANGE/td-p/1460030/page/2

 

3) charges for calling UIFN 00800 numbers - 8 weeks

see https://community.plus.net/t5/Mobile/International-Freephone-UIFN-00800-numbers-call-charges/m-p/146...

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 881
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Registered: 25-11-2016

Re: OPS Team - outstanding questions!

Hi 

 Rebeka Preston
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 881
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: OPS Team - outstanding questions!

Hi 

 

2) regarding confirmation of which countries PN actually have roaming agreements with -

- We have access to all the EU countries, and while it may differ to the list that EE have agreements with in terms of the amount of networks available in each country, we do have agreements with a provider in every EU country.

3) charges for calling UIFN 00800 numbers -

- The 00800 numbers aren’t currently available from our network, so charges for it are irrelevant.

 

Hope this helps!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
Superuser
Superuser
Posts: 6,778
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Registered: 30-07-2007

Re: OPS Team - outstanding questions!

Rebeka,  I thank you for your perseverance in getting a response. However you will forgive me if I remain sceptical of the answers.

In regards to the coverage map ,  I'm not convinced that your coverage checker is different to that of EE. For example I'm currently staying in a holiday cottage with a postcode of S322HH, your coverage checker says excellent 4g coverage. Rubbish! It's non existent...

 

I will accept your answer on roaming in EU countries since we don't seem to have had any reported problems recently , or maybe no-ones been to Croatia recently?

 

On the UIFN subject you appear to be saying that it's not possible to dial a 00800 number on PN? It's certainly possible on the EE network. I'm tempted to try it to prove it , but aren't prepared to risk the £1/ Min charge.

 

Plusnet Help Team
Plusnet Help Team
Posts: 881
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: OPS Team - outstanding questions!

 

 Rebeka Preston
 Plusnet Help Team
Superuser
Superuser
Posts: 6,778
Thanks: 858
Fixes: 55
Registered: 30-07-2007

Re: OPS Team - outstanding questions!

There's nothing functionally special regarding the UIFN numbers , they're just International numbers with a country code of 800 so I'd be amazed if they're blocked.