cancel
Showing results for 
Search instead for 
Did you mean: 

OK plusnet.. What's the craic with data roaming in Spain?

FIXED
PsiDOC99
Newbie
Posts: 2
Registered: 09-09-2017

OK plusnet.. What's the craic with data roaming in Spain?

So.. Here I am on the USwitch Plusnet deal taken out 10 days ago. Jumped on a plane yesterday to the beautiful Provence of Catalonia in northern Spain.
My phone logged on to movistar 4g immediately on landing. Phone works. SMS works. Data.... Nothing!
What's the craic here plusnet?
Do I get data or not?Huh
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: OK plusnet.. What's the craic with data roaming in Spain?

Fix

Hi PsiDOC99, thanks for getting in touch! 

All our plans with Roam Like at Home included should be able to access data while roaming in Europe. 

It could be that as you're connected to a different network you may need to adjust the APN settings on your handset.

You can find the APN settings for all supported handsets by following the link below: 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/  

If this doesn't work and you're still having data issues, drop myself or any of the mobile staff a message and we can look further into this for you. 

 Sarah Stewart
 Plusnet Help Team
PsiDOC99
Newbie
Posts: 2
Registered: 09-09-2017

Re: OK plusnet.. What's the craic with data roaming in Spain?

Got it now Sarah. It was the APN settings that were incorrect. Many thanks. Smiley