OK plusnet.. What's the craic with data roaming in Spain?

[#1]

So.. Here I am on the USwitch Plusnet deal taken out 10 days ago. Jumped on a plane yesterday to the beautiful Provence of Catalonia in northern Spain.
My phone logged on to movistar 4g immediately on landing. Phone works. SMS works. Data.... Nothing!
What's the craic here plusnet?
Do I get data or not?

[#2 · Accepted solution]

Hi PsiDOC99, thanks for getting in touch! 

All our plans with Roam Like at Home included should be able to access data while roaming in Europe. 

It could be that as you're connected to a different network you may need to adjust the APN settings on your handset.

You can find the APN settings for all supported handsets by following the link below: 

https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/  

If this doesn't work and you're still having data issues, drop myself or any of the mobile staff a message and we can look further into this for you. 

[#3]

Got it now Sarah. It was the APN settings that were incorrect. Many thanks.