Number ported, no mobile data network

[#1]

I don't seem to have a profiles section? Only have Itunes wi-fi sync and VPN?

[#2]

What error message are you receiving when you try to access data?

- Rebeka 

[#3]

PDP Authentication failure

[#4]

If you could please send me a Private Message WS, I can look into your account for you.

- Rebeka 

[#5]

Hi,

My phone now appears to be ok, connected to plusnet 4G 🙂

My phone has been off and on over the last few hours as it was getting a repair done and after that it seems to be ok for data.

[#6]

Hi gc6500,

That's great news!

If you need anything else, don't hesitate to get back in touch with us.

- Rebeka 

[#7]

Thanks Rebeka

[#8]

Hi Rebeka, 

I've done this. Please can this be addressed as soon as possible, I leave the country for a bit and need this resolving by tomorrow. 

Thanks, 

WS

[#9]

Hi Rebeka, 

It seems to now be working I re-set the whole thing again!

Thank you

WS

[#10]

I'm in the same boat, no data since porting, in fact no data ever, but I did put the port request in as soon as I got my SIM.

Rebeka, I have you a PM to see if you can help ?

Thanks,

Mark

[#11]

Hi Rebeka 

I am also having this problem. 

I have tried all the suggestions in this thread. Could you assist please ? 

Thanks 

Adam

[#12]

Tried to get my no data problem resolved over the phone, but all they could suggest was to send out another SIM card.

Hopefully it will fix it but I'm not getting my hopes up.

[#13]

Hi everyone,

I have been away from the office, so unable to respond. 

Can you please try another re-boot, ensuring that the SIM has been removed from the handset when doing so.

• Turn the handset off
• Remove the SIM
• Leave it for a couple of minutes
• Replace the SIM card
• Turn the handset back on again

thanks,

- Rebeka 

[#14]

Maybe the mods can split the thread off to people having a different (but the same) issue?

I would do what @RebekaPreston suggested then also try a soft reset on your device.
Depends on what you're using, but a quick internet search should tell you how.

Do not do a hard reset unless you have a backup of all your data.