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Number ported but sim not arrived

Posts: 1
Registered: ‎04-01-2022

Number ported but sim not arrived

I requested a switch to Plusnet last Monday and provided the PAC as advised. My number appears to have ported as my network no longer works. However, my SIM has not arrived. I am now left with no mobile and need this for work.

Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Number ported but sim not arrived

Thanks for your post @Monkeyalan and welcome to our Community Forums.

I'm really sorry to see your SIM hasn't arrived before we've ported your number across and apologies for the delayed response. I hope you've got this sorted now but if you haven't, feel free to private message me the following info to pass our data protection checks and we'll be happy to take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi