Hello @Sallyiom I have responded to your other thread post.
The Community Forum is here for you to share your thoughts about our services and you are free to comment on our threads.
It's a great community to interact with other users, you will find often there are members within the forum willing to help other users.
However, our staff are primary here to identify when a customer needs our assistance and will do their best to help.
We work on individual posts and aim to respond back to all as quickly as we can. In some instances when there are multiple posts coming from the same individual on different threads and channels, it becomes difficult for us to be responding back in corresponding order.
Hope this information has helped.
Kind regards.
