cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Number ported but no SIM

meiso
Newbie
Posts: 2
Registered: ‎01-03-2021

Number ported but no SIM

‎01-03-2021 1:09 PM

Hi, 

I was wondering if someone would be able to assist - I've recently ordered a SIM and ported from Vodafone. My number was ported on Friday, but my SIM hasn't arrived. I can't seem to access Plus Net live chat as it's unavailable, and without my SIM I can't call support. I'm now unavailable for work calls which is really not great 😞

 

Thanks in advance,

 

Message 1 of 3
(352 Views)
0 Thanks
2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 13,306
Thanks: 4,638
Fixes: 339
Registered: ‎30-07-2007

Re: Number ported but no SIM

‎01-03-2021 1:16 PM

You can call Mobile Customer services from any phone on 0800 079 1133

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 2 of 3
(349 Views)
meiso
Newbie
Posts: 2
Registered: ‎01-03-2021

Re: Number ported but no SIM

‎01-03-2021 1:36 PM

Thank you for your reply - I don't have a landline and Covid is causing issues with getting my hands on another set currently. I think I'm sort of vaguely hoping a member of Plusnet support might see this faster than it takes me to borrow a phone. 


Thank you though!

Message 3 of 3
(337 Views)
0 Thanks