Hi guys, I ordered my SIM last week, my number was ported on Friday but I still haven't received my Sim card. I now have no phone, and can't find a way to email Plusnet to ask them to send me another SIM! Any idea what I can do? It's rather annoying not having a mobile phone!
I'm sorry first of all for the long delay and your sim hadn't arrived by the time your number was ported across to us. I hope you've had this sorted by now but if you haven't, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
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