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Number ported but no SIM arrived

sazzak23
Newbie
Posts: 1
Registered: 4 weeks ago

Number ported but no SIM arrived

Hi guys, I ordered my SIM last week, my number was ported on Friday but I still haven't received my Sim card. I now have no phone, and can't find a way to email Plusnet to ask them to send me another SIM! Any idea what I can do? It's rather annoying not having a mobile phone!
1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Number ported but no SIM arrived

Hi @sazzak23 

I'm sorry first of all for the long delay and your sim hadn't arrived by the time your number was ported across to us. I hope you've had this sorted by now but if you haven't, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team