Number ported but no SIM arrived
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Number ported but no SIM arrived
23-08-2021 7:25 PM
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Re: Number ported but no SIM arrived
06-09-2021 1:30 PM
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Hi @sazzak23
I'm sorry first of all for the long delay and your sim hadn't arrived by the time your number was ported across to us. I hope you've had this sorted by now but if you haven't, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.
+Your mobile number
+Your full name
+Your full address
+Are you the account holder?
+Your date of birth
+Last 2 digits of your bank account number
+Last 2 digits of your bank sort code
When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.
Re: Number ported but no SIM arrived
02-10-2021 9:22 AM
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Re: Number ported but no SIM arrived
06-10-2021 5:42 PM
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Really sorry for the delay and your sim hasn't arrived yet.
Feel free to PM me the above information and we'll be happy to take a look.
Re: Number ported but no SIM arrived
17-12-2021 12:52 PM
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I've just joined PlusNet from Vodafone on the 15th December and followed there procedure by providing them with my PAC code from Vodafone , its now the Friday 17th December and they have cut off my Vodafone within 1.5 days yet i i haven't received my sim card from PlusNet so they have left me with no phone , on phoning them today they say it may take until Monday so instead of a seamless changeover approx. 1 hour I will now be without a phone for a minimum of 3 days what a ridiculous system , I've asked for them to send it by DPD courier and I will pay , but they will not
They should wait until you receive the new sim card and then when you place it in your phone i would activate and switch I cannot now access my online banking , emails ,messages etc what a poor system , not a good start with a new provider I was thinking of changing over my internet provider but not now
Re: Number ported but no SIM arrived
04-04-2022 2:07 PM
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I have had the problem of the sim card not arriving twice now. When i joined plusnet and again when i had to order a replacement sim. I ordered a replacement sim on 28th march. Still not arrived on 4th April. I think some honesty is required instead of blaming the post man
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- Re: Number ported but no SIM arrived