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Number port

ayster
Dabbler
Posts: 19
Thanks: 1
Registered: 30-07-2007

Number port

Hi, I'm now on the 5th working day waiting for my number to port to plusnet, I am a contractor and my number is held by the agencies I work with, so I am probably missing important calls over the last 5 days, can somebody in the help team please raise this as a high priority with the networks team please? Let me know what info you need to do this.

cheers

A

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Number port

Hi ayster,

I'm sorry to hear your having a delay with your port-in. The port-in process can take up to 2 working days to fully process however, if for some reason your port-in time is extended, it is automatically raised with our network engineers to manually push this through the system.

I understand your frustration with this and I know how important your number is to you. Our network team are treating this as a high priority and are working to get you up and running as soon as possible.

I appreciate your patience during this busy time, if you want to send me a private message, I'll be able to look at your account and check to see if there are any updates on this. 

I'll be more than happy to help.

- Rebeka Smiley

 

 Rebeka Preston
 Plusnet Help Team
Joan42
Hooked
Posts: 5
Registered: 15-12-2016

Re: Number port

I am having the same issue, day 5 still not got my usual number and keep getting fobbed off by PlusNet customer service, not a great start for new customers but least my contract is only a 30 day one at this rate I will move before I get my old number migrated onto PlusNet. Ticked offTicked offTicked off