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Number port declined
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- Number port declined
29-12-2016 2:42 PM
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Hi,
On the 18th December, I attempted to port a number from EE to Plusnet via the automated text service and the request was declined.
I contacted the Plusnet helpline who advised that they would investigate and get back to me. Unfortunately I haven't heard anything since. I also contacted EE to confirm that the PAC provided was valid, which I'm assured it was and will continue to be until mid January.
I thought that I'd see if there are any Plusnet staff on here that are able to help or update me before I give the helpline another go... If so, please send us a PM!
Cheers
Christopher
On the 18th December, I attempted to port a number from EE to Plusnet via the automated text service and the request was declined.
I contacted the Plusnet helpline who advised that they would investigate and get back to me. Unfortunately I haven't heard anything since. I also contacted EE to confirm that the PAC provided was valid, which I'm assured it was and will continue to be until mid January.
I thought that I'd see if there are any Plusnet staff on here that are able to help or update me before I give the helpline another go... If so, please send us a PM!
Cheers
Christopher
Fixed! Go to the fix.
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29-12-2016 3:48 PM - edited 29-12-2016 3:50 PM
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Hi @kipperash,
I've sent you a PM about this, so we can discuss the situation.
Hope to hear from you soon.
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