Number not Ported Still

[#1]

My number was meant to port on the 28th, didn’t happen so when I called they said it would be 29th because of bank holidays. That was fine, but it still hasn’t been done and it’s 1st Jan. I have no phone which is a major issue as if my daughters nursery need to get in touch with me, they have no way of doing as I am a mobile worker. Why is this happening? Never had this problem with any other providers.

[#2]

Thanks for your post @Helens and welcome to our Community Forums.

I'm really sorry to see your mobile number hasn't been ported yet. If you can private message me the following information to pass our data protection checks, we'll be happy to look into this for you. 

In the meantime, it may be worth having a read of our number porting guide Here.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

[#3]

I have sent the information requested. I need this sorting immediately. It’s day 7 without use of my mobile. I need to be contactable for my toddler so this needs sorting now.

[#4]

Thanks for getting back to us @Helens 

Just to follow up. I can see we messaged you on the 4th but we didn't hear back. Is everything sorted now?