Number hasn't ported from O2
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Number hasn't ported from O2
04-12-2018 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After becoming a plusnet mobile customer on the 21st November, we have attempted to port our existing number across from O2.
The port was requested on Friday 30th November and it was supposed to happen yesterday 3rd December. The old SIM is no longer working but the number has not been transferred across to plusnet.
I have been advised that the port request was carried out yesterday and that it could take up to midnight for the number to come across, but it is into day 2 now and the number which was supposed to be ported is now not recognised when you call it.
How can I confirm that the number is being ported and who to contact if I have to escalate this, as customer service do not seem to know?
Fixed! Go to the fix.
05-12-2018 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jason2,
I'm sorry that your number hasn't ported over to us yet and for any inconvenience that this is causing you.
Please can you send me a private message with your full name, your mobile number and your full address including the postcode? We'll then be able to look into this for you.
Regards,
Emily
Re: Number hasn't ported from O2
05-12-2018 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you Emily, the number was ported finally last night.
Maybe not as smooth has I would have liked but it has happened.
Re: Number hasn't ported from O2
05-12-2018 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Glad to hear its sorted @Jason2, do let us know if there is anything else we can help you with.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Number hasn't ported from O2