cancel
Showing results for 
Search instead for 
Did you mean: 

Number exists on two phones

Jboam
Newbie
Posts: 1
Registered: ‎20-01-2021

Number exists on two phones

Although I have been with Plusnet for a few years I have recently discovered that the phone number I transferred on to the Plusnet SIM from my old provider is on both my old and new SIM / device. I have verified this with friends who cannot connect to my current phone and tested with both old and new devices. They can only connect to the old phone, but ringing from either device comes up as the same number. I raised this with Plusnet and they sent me a new SIM which I have just installed however it hasn't fixed the problem. The customer service employee confirmed that the PORT had been completed when the number was originally transferred.
I don't really want to have to get a new number so if anyone has come across this before or can help resolve it that would be very helpful.