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Number change taking ages.

Nick63
Dabbler
Posts: 10
Registered: ‎15-03-2019

Number change taking ages.

Hi all, I requested a number change for one of the sims on my account that  is used by my mother in law. Unfortunately she was victim of fraud, and despite providing a crime number, and receiving a confirmation email from you confirming the change will take place within 24 hours, 18 days later it has still not happened. Several calls to CS have provided nothing but excuses, and one call on 4th the advisor promised it would be done on 5th. This is very poor service from yourselves, and considering I take other services from you, as do other members of my family, as I pointed out to CS, I would of thought that some explanation, or action on this matter would be forthcoming.

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Number change taking ages.

Hi @Nick63 

 

Really sorry to hear this! 

 

Can you PM me; 

 

The original mobile number 

your full name and address including post code 

 

I'll then be able to locate the account and look into what is going on. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Nick63
Dabbler
Posts: 10
Registered: ‎15-03-2019

Re: Number change taking ages.

@MasterOfReality  PM sent, thank you.

 

Plusnet Help Team
Plusnet Help Team
Posts: 562
Thanks: 100
Fixes: 26
Registered: ‎06-08-2018

Re: Number change taking ages.

Hello @Nick63

 

I have responded to your PM.

 

Please comment on this thread once you have responded back to my private message.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Nick63
Dabbler
Posts: 10
Registered: ‎15-03-2019

Re: Number change taking ages.

@Dumbledore  PM sent, thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 1,408
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: Number change taking ages.

Hi @Nick63 

 

I can see that one of our Mobile customer service agents spoke to you last night and explained the situation as it currently stands. 

 

We are awaiting a further reply from Ops and as soon as we get it, we will update you accordingly. 

 

Thanks for your continues patience in this matter. 

 

Kind Regards, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team