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Number Unobtainable

RJM
Rising Star
Posts: 158
Thanks: 14
Registered: 28-01-2013

Number Unobtainable

 

When my phone is turned-off instead, of getting a message to the caller that number is not available or similar at that time people just get cut-off as though the number is no longer in service.

My phone is on most of the time but, there are occasions it has to be turned-off.

Any reason why?

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Number Unobtainable

Hi RJM,

If you voicemail service is switched on, then it should automatically go straight to your voicemail when your handset is off. 

If you could send me a private message, I can look into this further for you.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
RJM
Rising Star
Posts: 158
Thanks: 14
Registered: 28-01-2013

Re: Number Unobtainable

Unfortunately, Plusnet Mobile could not resolve this so I have signed-up elsewhere of which is a great shame.

Bill_M
Newbie
Posts: 3
Registered: 30-12-2016

Re: Number Unobtainable

Rebeka - did you get anywhere with this problem...?  Should the system not say "subscriber currently unobtainable" or something like that, rather than just appear to be an incorrect number...? 

Bill 🤔

 

 


RebekaPreston wrote:

Hi RJM,

If you voicemail service is switched on, then it should automatically go straight to your voicemail when your handset is off. 

If you could send me a private message, I can look into this further for you.

- Rebeka Smiley


 

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Number Unobtainable

Hi Bill_M,

If your Voicemail service is switched on, when the handset is off, it will automatically divert to your Voicemail service. If you have your Voicemail service switched off along with your handset, then there will be a beep before the call will end. 

I understand that this can appear as if an incorrect number has been dialled, so I will feed this suggestion back to the relevant team.

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team