I have placed my number port on Friday 5th May night, it was after 6pm on the Friday.
The bank holiday I know would've knocked it out of schedule, on the day of my number port was scheduled to go through (9th) a bolt on was added to my account with a bill to be paid on 16th May for £6, this I didn't order and my data on my account online was showing only that bolt on data and not the 5gb.
The bolt on issue as far as I know has been resolved in which it has been left on my account as a freebie, that I wont use but we are now hitting the 11th May and I have not had my number port go through, this is a matter of urgency for myself as I volunteer for an animal rescue and the number I have had for 10yr or so is important that it gets transferred asap as many will contact me with the volunteer work I do with being at the higher end of decision making and advice within the charity.
I understand complications can happen but the bolt on issue and no real detail given regarding number port and a hang up from an adviser whilst discussing the problem has put a bad taste in my mouth in the early stages of moving to plusnet.
I am looking for a clear answer in regard to when my number port will go through as the number I had is now dead from previous supplier and I have concerns I will lose the number although advisers have suggested that wont happen, they also have advised number port would go through between 12-6 Wednesday, then Midnight, move goal posts to Thursday and now we are hours away from Friday, a full week from when I placed number port.
Any information, advice will be gladly appreciated in regard to my number port as I am concerned regarding the animal rescue charity I volunteer for.