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Number Porting

FIXED
scotjer
Newbie
Posts: 2
Fixes: 1
Registered: 24-08-2017

Number Porting

Hi all,

 

I submitted my porting request on Tuesday evening. Today around lunchtime my old number (the one I want to port) was deactivated. So far it has not been activated on my plus.net sim card (tried rebooting etc).

Could somebody from the support team have a look please?

Thanks in advance

J

 

3 REPLIES
scotjer
Newbie
Posts: 2
Fixes: 1
Registered: 24-08-2017

Re: Number Porting

Fix

This was sorted this morning. Patience goes a long way Wink

 

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Number Porting

Hi scotjer!

It's great to hear your port-in has now completed!

If you ever need anything at all, don't hesitate to get in touch with us and we'll always do our best to help. 

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team
jeffdct
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Number Porting

Moved to Plusnet with 2 mobile numbers. My wife’s came across from Vodafone in about 24 hours. Now 7 days later and I am still waiting. Spoken to operators several times and they can do nothing! Asked to speak to senior supervisor and promised they would phone back. Nothing. Disgraceful service and not what I expected from Plusnet who compliment themselves on good customer service. Help! Losing so many calls and important texts. Impossible to let everyone know of new temporary number.