Hi Rebeka,
You seem to be able to help folks with this number porting problem, and I'm wondering if you can help me too? I ported across from Three to Plusnet on Tuesday 17th April in the morning (is when my number went offline). I know I have been missing calls and important message to my number (and I am a voluntary telephone support for a number of suicidal people). As of now, Monday 23rd April, I am still waiting for my mobile to come back online, so a week without mobile now - is this normal Plusnet customer service? I have called the customer support team 3 times now (the last time they put the phone down on me because I couldn't find my account number quick enough for them), and each time they say there is nothing they can do to help me, it's with Operations team, and no I can't talk to operations team, or anybody else.
So tough luck basically, I must sit and wait, with no idea how much longer, and with no way of getting any actual help or relevant advice/update. I can tell from your replies previously that you know this is extremely poor customer service, and I can see from the number of posts on this issue - I am not alone! This is no way to operate a business, and I'm sure there have been many complaints made to Ofcom. What on earth does someone in my position do to get the service they are paying for? Obviously Thanks for any knowledge you have to ease this horrendous situation.
