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Not recieving Voicemail notifications

Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Not recieving Voicemail notifications

Hi, I've Got a Samsung 6 mobile and used to receive voicemail notifications. In the last couple of months for some reason I don't anymore. Is there any reason for this? Anyone else had this issue and is there a fix?
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13 REPLIES 13
Plusnet Help Team
Plusnet Help Team
Posts: 482
Thanks: 59
Fixes: 23
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hello @Jt2019

 

I have found the following information, that should help you receive notifications on your Samsung Galaxy S6 phone when you receive a voicemail.

 

- Go onto apps

- Click on settings

- Select notifications

- Click on advanced

- Tap menu (3 dots)

- Tap show system apps

- Tap contacts.

- Ensure "allow notifications" is enabled.

 

Please let us know if this has helped.

 

Best wishes.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Hi, I tried this and notifications were already on. It's still not working....
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 82
Fixes: 24
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Hi @Jt2019, I'm sorry to hear the issue with not receiving voicemail notifications persists. So we can narrow down whether this is an issue that lays with the account side of things or with the phone could you please try the SIM in another handset and trigger a voicemail message to see if a notification appear? This will likely narrow the problem down and give us a best course of action moving forwards on how to resolve this moving forwards.
In regards to you saying you received them previously, was this whilst with us as your mobile provider? Also, are you receiving other notifications fine such as missed calls?
Let us know how it goes.

 Ben Devine
 Plusnet Help Team
Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Hi, just given that a go and still not working on another handset. I was getting voicemail notifications up until around October maybe. I still get all other notifications like txts and missed calls. Just not voicemail....
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 82
Fixes: 24
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Thanks for getting back to us @Jt2019. As the issue is still persisting then we would be best raising this issue to our back end team to investigate further.
So we can locate the account and do this could you please drop me a private message with the following: 

Your full name
Your full address and postcode
The last 2 digits of your account and sort code

This will allow me to locate and raise the issue however looking at what form we would submit this issue on there are a few other questions to help our back end team investigate this.

What's is the make/model of your current handset? (Although I'm presuming Samsung 6 refers to the galaxy series?)
What was the make/model of the alternative handset?

We look forwards to your response.


 

 Ben Devine
 Plusnet Help Team
Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

I can't find you listed in the user names to send you a PM...
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 82
Fixes: 24
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Hmmm, that's strange. No worries though as I'll drop you one now.

 Ben Devine
 Plusnet Help Team
catshill1
Newbie
Posts: 3
Registered: ‎03-08-2007

Re: Not recieving Voicemail notifications

Did you get this resolved? If so so how? Asking as I have the Samsung S6 with the same issue.

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Plusnet Help Team
Plusnet Help Team
Posts: 784
Thanks: 112
Fixes: 31
Registered: ‎09-10-2018

Re: Not recieving Voicemail notifications

Hi @catshill1, thanks for your post.

 

We're sorry to hear that you're being affected by this issue, which we have seen before with other Samsung users.

 

So that we can narrow down whether or not it's a device issue, are you able to try your SIM in a non Samsung handset to see if the notifications then come through?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Nope.... Plusnet said that they were still sending the notifications but it was a Samsung fault.... so i still the same issue! ☹
Plusnet Help Team
Plusnet Help Team
Posts: 799
Thanks: 85
Fixes: 35
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hi @Jt2019,

I am sorry to hear you are still having trouble with the voicemail notifications on your service and I apologise for the inconvenience caused.

**edited after checking in with @BD ***

There does seem to be an issue with Samsung handsets stopping voicemail notifications coming through, we can confirm the voicemails are been sent from our side when checking. It may be worth trying another handset perhaps a family members or friends if possible.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Jt2019
Hooked
Posts: 6
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

I've done all of this multiple times. Nothing works.
Plusnet Help Team
Plusnet Help Team
Posts: 799
Thanks: 85
Fixes: 35
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hey @Jt2019,

Thanks for getting back to us.

If you have already tried another handset and it works, It may be worth contacting Samsung support on this one, as we can see everything on this side is as it should be.

Do let us know how you get on.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team