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Not recieving Voicemail notifications

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Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Not recieving Voicemail notifications

Hi, I've Got a Samsung 6 mobile and used to receive voicemail notifications. In the last couple of months for some reason I don't anymore. Is there any reason for this? Anyone else had this issue and is there a fix?
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39 REPLIES 39
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hello @Jt2019

 

I have found the following information, that should help you receive notifications on your Samsung Galaxy S6 phone when you receive a voicemail.

 

- Go onto apps

- Click on settings

- Select notifications

- Click on advanced

- Tap menu (3 dots)

- Tap show system apps

- Tap contacts.

- Ensure "allow notifications" is enabled.

 

Please let us know if this has helped.

 

Best wishes.

Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Hi, I tried this and notifications were already on. It's still not working....
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Hi @Jt2019, I'm sorry to hear the issue with not receiving voicemail notifications persists. So we can narrow down whether this is an issue that lays with the account side of things or with the phone could you please try the SIM in another handset and trigger a voicemail message to see if a notification appear? This will likely narrow the problem down and give us a best course of action moving forwards on how to resolve this moving forwards.
In regards to you saying you received them previously, was this whilst with us as your mobile provider? Also, are you receiving other notifications fine such as missed calls?
Let us know how it goes.

Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Hi, just given that a go and still not working on another handset. I was getting voicemail notifications up until around October maybe. I still get all other notifications like txts and missed calls. Just not voicemail....
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Thanks for getting back to us @Jt2019. As the issue is still persisting then we would be best raising this issue to our back end team to investigate further.
So we can locate the account and do this could you please drop me a private message with the following: 

Your full name
Your full address and postcode
The last 2 digits of your account and sort code

This will allow me to locate and raise the issue however looking at what form we would submit this issue on there are a few other questions to help our back end team investigate this.

What's is the make/model of your current handset? (Although I'm presuming Samsung 6 refers to the galaxy series?)
What was the make/model of the alternative handset?

We look forwards to your response.


 

Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

I can't find you listed in the user names to send you a PM...
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Not recieving Voicemail notifications

Hmmm, that's strange. No worries though as I'll drop you one now.

catshill1
Grafter
Posts: 32
Thanks: 7
Registered: ‎03-08-2007

Re: Not recieving Voicemail notifications

Did you get this resolved? If so so how? Asking as I have the Samsung S6 with the same issue.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Not recieving Voicemail notifications

Hi @catshill1, thanks for your post.

 

We're sorry to hear that you're being affected by this issue, which we have seen before with other Samsung users.

 

So that we can narrow down whether or not it's a device issue, are you able to try your SIM in a non Samsung handset to see if the notifications then come through?

Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

Nope.... Plusnet said that they were still sending the notifications but it was a Samsung fault.... so i still the same issue! ☹
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hi @Jt2019,

I am sorry to hear you are still having trouble with the voicemail notifications on your service and I apologise for the inconvenience caused.

**edited after checking in with @BD ***

There does seem to be an issue with Samsung handsets stopping voicemail notifications coming through, we can confirm the voicemails are been sent from our side when checking. It may be worth trying another handset perhaps a family members or friends if possible.

 

Thank you.

Jt2019
Dabbler
Posts: 10
Thanks: 2
Registered: ‎03-02-2019

Re: Not recieving Voicemail notifications

I've done all of this multiple times. Nothing works.
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Not recieving Voicemail notifications

Hey @Jt2019,

Thanks for getting back to us.

If you have already tried another handset and it works, It may be worth contacting Samsung support on this one, as we can see everything on this side is as it should be.

Do let us know how you get on.

 

Thank you.

vienly
Dabbler
Posts: 19
Thanks: 6
Registered: ‎10-01-2017

Re: Not recieving Voicemail notifications

I have the exact same issue with the exact same phone - Samsung Galaxy S6

It's been a few months since this thread started, has there been any fix?

 

Can a Plusnet staff look into this for me also?

If this doesn't get fixed I may have to switch to another carrier as voicemails notifications are important to me, even if it means paying a slightly higher tariff.