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Not receiving verification SMS from Apple

ArifShah
Newbie
Posts: 1
Registered: ‎20-03-2019

Not receiving verification SMS from Apple

‎21-03-2019 12:03 AM

Hi,
I recently ported my number to Plusnet and I have noticed that I no longer receive verification SMS messages from Apple. I'm trying to reset my Apple ID and need to be able to receive these messages on my iPhone. Has anyone else had this problem and found a solution? There doesn't seem to be an issue with other text messages, but then again, I can't be sure.

Arif

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OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Not receiving verification SMS from Apple

‎21-03-2019 10:16 AM

 Hi Arif,

 

We're really sorry to hear about this.

 

Have you contacted our Mobile team directly by dialling 500 from your handset?
We're more than happy to check over your account if you can please PM your Mobile number.

 

Kind Regards

 

 

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