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Not receiving texts

Batman
Newbie
Posts: 2
Registered: 18-04-2017

Not receiving texts

For months now I have been intermittently not receiving texts from people as well as people not receiving texts I send to them. What is going on?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: Not receiving texts

Hi Batman!

I am so sorry to hear you've been experiencing some intermittent issues with your SMS service, I can completely understand how frustrating this may be.

I would like to look into this, so I can resolve it for you ASAP. So could you please send me a Private Message and I can run through some account details with you?

Thanks!
Liv

 Liv Robinson
 Plusnet Help Team
gaza91
Newbie
Posts: 1
Registered: 23-11-2017

Re: Not receiving texts

This is affecting me as well.

 

I am randomly not getting texts, form various contacts. There doesn't seem to be a pattern.

I missed a very important work text today, that caused a lot of issues.

 

I have rebooted my phone and that hasn't helped.

 

Can someone help ?

Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: Not receiving texts

Hi gaza91!

I can most certainly have a look into this for you. 

Could you please send me a PM and I will be able to access your account to investigate Smiley

Thanks,
Liv

 Liv Robinson
 Plusnet Help Team