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Not receiving text messages

FIXED
archerry
Aspiring Pro
Posts: 101
Thanks: 37
Fixes: 3
Registered: ‎15-06-2013

Not receiving text messages

I no longer receive SMS messages, unless the person is responding to a text I have just sent.

I have been using this android phone for about a year now. It has plenty of RAM and storage, and the OS is fully updated.

Even texts from my wife, who is also on Plusnet mobile, do not arrive.

I have checked the APN settings given in the plusnet website, and have tried copying my wife's APN settings without success.

How do I fix this?

 

Regards,

Alistair

3 REPLIES 3
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: Not receiving text messages

Hey there Alistair,

I hope you are having a great weekend.
 

I'm sorry to hear you are having issues with receiving texts. Do the senders get any errors or do they look to go through as normal?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
archerry
Aspiring Pro
Posts: 101
Thanks: 37
Fixes: 3
Registered: ‎15-06-2013

Re: Not receiving text messages

Will,

No, at least my wife does not.

Initially she was confused as to why I didn't acknowledge her texts, until we realised they weren't getting through.

 

Regards,

Alistair

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: Not receiving text messages

Fix

This has now been resolved by removing a 3rd party messaging app and @archerry is now able to receive texts again.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team