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Not receiving text messages

DavidC
Newbie
Posts: 2
Registered: 06-12-2017

Not receiving text messages

Hi

 

Fairly new user here, moved to Plusnet a couple of months ago. Today I have been getting calls from people asking why I am not responding to their texts. I checked my phone and I hadn't received any texts from these people. I try texting myself and none of them come through. After lots of resetting the phone, changing settings etc and looking on here for possible solutions. I have worked out that it is an issue with 4G. When 4G is enabled on my phone (iphone 7 btw) I can't receive text messages, when I disable 4G, I can receive new text messages but not any that may have previously been sent.

 

Does anyone know why this would be the case? Is this likely to be an issue with the phone or the network?

Many thanks

David

2 REPLIES
DavidC
Newbie
Posts: 2
Registered: 06-12-2017

Re: Not receiving text messages

I should clarify that I have no issues making or receiving phone calls or sending texts, the only issue is not receiving texts.

Plusnet Help Team
Plusnet Help Team
Posts: 240
Thanks: 51
Fixes: 12
Registered: 13-07-2017

Re: Not receiving text messages

Hi there David. Sorry to hear you're having issues with receiving texts, and I'm keen to get this resolved for you.

 

Please send me a Private Message with some account details and we can get started with the troubleshooting process Smiley

 Michael Williams
 Plusnet Help Team