Not receiving text messages
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Not receiving text messages
Not receiving text messages
06-12-2017 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Fairly new user here, moved to Plusnet a couple of months ago. Today I have been getting calls from people asking why I am not responding to their texts. I checked my phone and I hadn't received any texts from these people. I try texting myself and none of them come through. After lots of resetting the phone, changing settings etc and looking on here for possible solutions. I have worked out that it is an issue with 4G. When 4G is enabled on my phone (iphone 7 btw) I can't receive text messages, when I disable 4G, I can receive new text messages but not any that may have previously been sent.
Does anyone know why this would be the case? Is this likely to be an issue with the phone or the network?
Many thanks
David
Re: Not receiving text messages
06-12-2017 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I should clarify that I have no issues making or receiving phone calls or sending texts, the only issue is not receiving texts.
Re: Not receiving text messages
07-12-2017 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there David. Sorry to hear you're having issues with receiving texts, and I'm keen to get this resolved for you.
Please send me a Private Message with some account details and we can get started with the troubleshooting process
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Not receiving text messages