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Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

FIXED
citaro2013
Newbie
Posts: 3
Thanks: 1
Registered: 22-03-2017

Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

For the past 2 weeks, ive not been getting incoming calls and they go to voicemail.

Signal is fair and ive tried turning 4G off, factory reset and taking the sim card out.

This is  a new Plusnet Sim card with no number transfer.

I have special Needs children and need the phone fully operational.

Please help

8 REPLIES
Anonymous
N/A

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

Fix

Hi @citaro2013

Thanks for bringing this to our attention. I'm sorry to hear the inconvenience caused with not receiving incoming calls; it's certainly not something we intend. 

I'll do all I can to help and resolve this as quickly as possible. Could you please send me a PM with your account details? I'll ensure this is picked up and dealt with accordingly. -Ashleigh

alex_ajs
Hooked
Posts: 5
Registered: 31-03-2017

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

It seems a few of us are having the same problems, and I would be keen to know if this gets resolved. 

citaro2013
Newbie
Posts: 3
Thanks: 1
Registered: 22-03-2017

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

They sent me a new sim card with number transferred and it seems to be working ok now

Anonymous
N/A

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

Sorry to hear you're experiencing issues @alex_ajs

If you'd like to send me a PM with your details, I'll ensure this is looked into further. -Ashleigh

alexgraves82
Hooked
Posts: 6
Registered: 19-05-2017

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

Im having the same issues of not being able to receive incoming calls.
Support have advised me to do;
#21#
They checked the masts in the area for issues
I've had a new sim card and activated that

Still got the issue.

Never had this issue since owning a mobile. This forum thread tells me it's a common Plusnet issue. Please can you sort this out!
g23
Newbie
Posts: 1
Registered: 06-07-2017

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

Hi, I'm not receiving calls, I'm informed that it's been happening for days

can this be sorted ?

Thanks

Daaaaniel
Newbie
Posts: 1
Registered: 21-09-2017

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

My number has been transferred yesterday and I am having the same issue - no incoming calls at all. The person in customer service advised me to try an another handset, but I don't have one. This is an ongoing problem as I can see.
After reading people's complaints about issues with Plusnet I decided to give it a try - now I regret.

Plusnet Help Team
Plusnet Help Team
Posts: 84
Thanks: 17
Fixes: 3
Registered: 25-11-2016

Re: Not receiving Incoming Calls - Fresh Sim/Sim-Free Phone

Hi @Daaaaniel, thanks for getting in touch. 

I'm very sorry to hear you're having issues receiving calls.

 

If you drop me a message we can go through some trouble shooting and have a look into your account and get this resolved for you as quickly as possible 

 Sarah Stewart
 Plusnet Help Team