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Not received my SIM yet!

Posts: 1
Registered: 16-04-2018

Not received my SIM yet!


i have ordered new sim card before easter holiday, but i didn't received the sim card yet !!!!

Posts: 18,439
Thanks: 2,825
Fixes: 226
Registered: 06-04-2007

Re: Not received my SIM yet!

Moderator's note:

Moved from General chat to Mobile.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 142
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: Not received my SIM yet!

Hi there @samira005 thanks for getting in touch with us!


You definitely should have had your SIM by now, they usually only take 1-2 working days to arrive.


Please click onto my profile and find the option to send me a private message.

I'll need to look into this and order a replacement SIM for you!


Thank you


 Oli Gaffney
 Plusnet Help Team
Posts: 10
Thanks: 4
Registered: 29-05-2017

Re: Not received my SIM yet!

It took 3 attempts before I got mine.  They said they'd send one three times - only the third one ever appeared - took over 2 weeks in all.