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Not received my SIM yet!

samira005
Newbie
Posts: 1
Registered: 16-04-2018

Not received my SIM yet!

hiya

i have ordered new sim card before easter holiday, but i didn't received the sim card yet !!!!

3 REPLIES
Moderator
Moderator
Posts: 18,114
Thanks: 2,656
Fixes: 196
Registered: 06-04-2007

Re: Not received my SIM yet!

Moderator's note:

Moved from General chat to Mobile.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 140
Thanks: 23
Fixes: 7
Registered: 27-09-2017

Re: Not received my SIM yet!

Hi there @samira005 thanks for getting in touch with us!

 

You definitely should have had your SIM by now, they usually only take 1-2 working days to arrive.

 

Please click onto my profile and find the option to send me a private message.

I'll need to look into this and order a replacement SIM for you!

 

Thank you

-Oli

 Oli Gaffney
 Plusnet Help Team
douglasleith
Hooked
Posts: 9
Thanks: 4
Registered: 29-05-2017

Re: Not received my SIM yet!

It took 3 attempts before I got mine.  They said they'd send one three times - only the third one ever appeared - took over 2 weeks in all.