Not received my SIM yet!

[#1]

Joined plusnet mobile on Monday afternoon. I was told the SIM card would arrive yesterday and the welcoming email today. So far nothing has arrived.

[#2]

Hi @Selgovae.

I'm sorry to hear you've not yet received your SIM card yet. If you can send me a private message with your order details, I'll look into this for you. -Ashleigh

[#3]

Well I replied to you Ashleigh using my first private message. Did it get through to you and can you help me?

[#4]

Hi @Selgovae.

Thanks for getting in touch. I've just responded to your private message. -Ashleigh

[#5]

Thanks Ashleigh for looking into this problem for me. You say "It appears the order hasn't gone through I'm afraid, it doesn't state a reason why so I'm not sure if there has been an issue with the website; but you'll need to place the order again".

So after a big "shout at the world" I tried the process of signing up again, but this time using the website, and I think I was successful. I have got an email stating what I have ordered and even a reference number. So I have all fingers and toes crossed in the hope a SIM card will arrive some time next week.

[#6 · Accepted solution]

It's a good sign indeed. 

The SIM will arrive and automatically activate within 1-2 working days. If you have any queries in the mean-time, please feel free to give us a shout. -Ashleigh