Not impressed already with Plusnet Mobile with their porting issues ! !
FIXED
Hi @stumpym4,
I'm sorry to hear of the issues you've experienced. I'd like to discuss this matter with you further, however as some time has passed since our security checks were last passed I would need to ask you these again. As such, please can you confirm the following information via a PM?
- Your Mobile Number
- Your Full Name (And whether or not you're the account holder)
- Your Full Address (Including Postcode)
Once you've sent the message across, please respond to this thread again so that me or one of my colleagues can pick this up for further review as soon as possible.
Hello @stumpym4,
I am deeply sorry for the inconvenience this is causing and can completely understand your frustration. Unfortunately we are still awaiting an update on this to go through and will absolutely look at a goodwill gesture once this is resolved.
Hello @stumpym4,
I am sorry to hear we have made you feel that way I can assure you this is not the case.
We are unable to provide an update as we are still awaiting a timescale for this to be resolved.
I appreciate this must be frustrating, however I can assure you we are doing everything we can to get this resolved.
It is being chased at the highest possible level and working with other parties to get this resolved. I have your details and once this is completed I will get back to you at that time. To prevent further complication, please contact me here or via PM.
Yaay !! ... Got my number back ... happy days , thanks for the help ... Time to talk compensations now 
Hi @stumpym4, we have recently sent you a private message in regards to a gesture of goodwill.
Let us know how you wish to proceed.
