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Not impressed already with Plusnet Mobile with their porting issues ! !

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stumpym4
Grafter
Posts: 29
Thanks: 1
Registered: ‎26-11-2016

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Well Plus net you are now costing me money with work due to not sorting this ! .. I'm hoping you don't cost me more with my house sale going through and them not able to get in touch etc ... 

I'll be taking things a lot further if this happens and be claiming a lot more compensation to cover more than the inconvenience its caused 

Day 11 and still no contact or info ?

Plusnet Help Team
Plusnet Help Team
Posts: 928
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Hi @stumpym4,

I'm sorry to hear of the issues you've experienced. I'd like to discuss this matter with you further, however as some time has passed since our security checks were last passed I would need to ask you these again. As such, please can you confirm the following information via a PM?

 

- Your Mobile Number
- Your Full Name (And whether or not you're the account holder)
- Your Full Address (Including Postcode)

 

Once you've sent the message across, please respond to this thread again so that me or one of my colleagues can pick this up for further review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
stumpym4
Grafter
Posts: 29
Thanks: 1
Registered: ‎26-11-2016

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Details sent 

Plusnet Help Team
Plusnet Help Team
Posts: 960
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Hello @stumpym4,

 

I am deeply sorry for the inconvenience this is causing and can completely understand your frustration.  Unfortunately we are still awaiting an update on this to go through and will absolutely look at a goodwill gesture once this is resolved.

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
stumpym4
Grafter
Posts: 29
Thanks: 1
Registered: ‎26-11-2016

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Any News on mine ?? ...... just phoned again and same excuses !

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 960
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Fix

Hello @stumpym4,

 

I am sorry to hear we have made you feel that way I can assure you this is not the case.

 

We are unable to provide an update as we are still awaiting a timescale for this to be resolved.

 

I appreciate this must be frustrating, however I can assure you we are doing everything we can to get this resolved.

 

It is being chased at the highest possible level and working with other parties to get this resolved. I have your details and once this is completed I will get back to you at that time. To prevent further complication, please contact me here or via PM. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
stumpym4
Grafter
Posts: 29
Thanks: 1
Registered: ‎26-11-2016

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Yaay !!  ... Got my number back ... happy days , thanks for the help ... Time to talk compensations now Smiley

LynnG
Dabbler
Posts: 18
Thanks: 3
Fixes: 1
Registered: ‎07-08-2019

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Pleased you got sorted as well. 👍
Plusnet Help Team
Plusnet Help Team
Posts: 536
Thanks: 74
Fixes: 40
Registered: ‎02-05-2017

Re: Not impressed already with Plusnet Mobile with their porting issues ! !

Hi @stumpym4, we have recently sent you a private message in regards to a gesture of goodwill.

 

Let us know how you wish to proceed.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team