No voicemail since transfer to Plusnet
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No voicemail since transfer to Plusnet
06-07-2017 5:52 PM
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Re: No voicemail since transfer to Plusnet
10-07-2017 9:24 AM - edited 10-07-2017 9:24 AM
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Hi KF1509!
Thanks for getting in touch with us!
We have 4 different codes that may help however, I can't advise as to which will work as they're all handset dependant. Can you try each one by dialling it into your keypad and calling that number? The codes are as follows:
- **004*+447870020555*11*30#
- **004*07870020555*11*30#
- **61*+447870020555*11*30#
- **61*07870020555*11*30#.
There is also another number that you can try: #21#
Once you tried this code, you'll need to re-boot your handset. You can do this by:
- Turning the handset off
- Taking the SIM card out
- Leaving it for a couple of minutes
- Replacing the SIM card
- Turning the handset back on
If the above does not resolve the issue, can you please try manually searching for a network and if given an option, connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet.
Once completed, try testing your Voicemail Service however, do not call 555, please call the long Voicemail number which is 07870020555.
I understand the process can be quite tedious however, we try to investigate by performing the above troubleshooting steps and ruling out anything that can be causing this. If the issue persists, be sure to send me a Private Message and I'll look into this further for you.
- Rebeka
Re: No voicemail since transfer to Plusnet
10-07-2017 1:45 PM
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Thanks for your detailed message. Unfortunately I had tried all of those options previously and nothing worked. Just in case I tried with all the codes and advice you have but the voicemail continues to be in French.
I would be most grateful if you could look into this further.
Thanks
Re: No voicemail since transfer to Plusnet
10-07-2017 1:56 PM
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